Why is my verification request rejected

Please reach out to hello@nairaex.com or see the suggested tips below:

1. For a Government ID:

• Ensure that the selected ID type matches the ID uploaded
• Ensure that ID is not expired
• Ensure that the country matches the current location
• Ensure that the text on the ID is clear and readable
• Ensure the photo  of your face on the ID is clear
• Reduce glare by moving away from direct light
• Ensure the ID is not cut off or obstructed by your finger
• Ensure the image is not blurry
• Try another ID document type if available

For a Selfie Picture: 

• DO not wear your glasses
• Reduce glare by moving away from direct light
• Ensure your face is visible and well lit

If you are experiencing issue with camera, check your device settings:

• Go to settings on your device
• Go to Apps
• Find the app that you wish to enable camera permission for
• Find the App Settings and allow camera permissions