We have a zero-tolerance policy for abusive, hateful behaviour or language that we consider may cause staff to feel intimidated, offended, threatened or abused and communication that we consider to be unreasonably demanding, unreasonably persistent in its frequency, type and nature.

NairaEx strives to provide the best customer experience for every customer.

On occasions, unacceptable customer behaviour can affect the service that we provide to customers or can cause offence to our staff.

Where circumstances permit, We may give the customer a warning and tell the customer why we consider their behaviour to be unacceptable and ask them to change their behaviour.

If their behaviour or actions continue, we may need to apply restrictions on their account and end our business relationship with any customer that exhibits this behaviour.