FAQ

Tracking your order
If you have placed on order and you want to check its status, you can view this from NairaEx account. Step 1 - Go to Orders. Step 2 - Click on the orde...
Sat, 3 Nov, 2018 at 10:14 PM
How long does it take for an order to be processed?
Typically, your order should completed within 2-8 hours of placing an order and the receipt of fund has been confirmed, with less than 4 hours being the ave...
Thu, 25 Apr, 2019 at 7:08 AM
What is NairaEx ?
NairaEx is a simple and secure Bitcoin trading site that allows Nigerians to buy and sell cryptocurrencies like Bitcoin, Ethereum, Bitcoin Cash and Litecoi...
Sun, 30 Jun, 2019 at 8:47 PM
NairaEx affiliate program - How it Works
In the menu page, you'll find an Referral.  From there, you will be able to share your referral link! Earn 2 naira for every $1 of your friends'...
Sat, 3 Nov, 2018 at 10:33 PM
What cryptocurrencies does NairaEx support?
You can buy and sell Bitcoin, Litecoin, Ethereum & Bitcoin cash with Nigerian Naira on NairaEx. 
Sat, 3 Nov, 2018 at 10:48 PM
Is NairaEx a trusted platform?
Yes, we have been operating since 2015 and helped thousands of customers buy and sell cryptocurrencies worth billions of Naira monthly. With NairaEx,  ...
Sun, 8 Dec, 2019 at 5:04 AM
What are your security protocols?
All cryptocurrency assets on NairaEx are stored securely offline with a leading wallet custodian.
Sat, 3 Nov, 2018 at 11:34 PM
How do you know I sent cryptocurrency
 The address on the NairaEx order is newly generated for each customers, so when any cryptocurrency is sent to it. It is automatic linked to your account.
Wed, 13 Mar, 2019 at 11:00 PM
Why is my order pending
The order system check is automated and if you sent less amount of coins than what you wrote on the order, the order status will not be updated automatically...
Sun, 2 Dec, 2018 at 12:30 AM
How do I cancel my order?
You can cancel your order if you haven't sent any transaction to the order.  Blockchain transactions are irreversible. Once the money is sent, it canno...
Sat, 3 Nov, 2018 at 10:54 PM